Questions About Your Order

Do you have any questions about our products or do you want to know where you can purchase them? Then you are in the right place! We have put together answers to the most frequently asked questions about the small foot company. We hope that you will find what you are looking for. You couldn’t find an answer to your question? You can also contact us directly here.


My small foot order arrived incomplete or damaged. What can I do?

Our primary concern is that small foot products meet your expectations for lots of long playtime fun. If this is ever not the case, and you notice that your order is not complete or is damaged, you have the following options:

  • First, check which retailer you bought the product from and contact them regarding your concern. They will address your issue and its resolution.
  • If you've ordered your small foot toys directly at small-foot.de, please write an email to contact@smallfoot-toys.com with the reason for the claim, your order number, and photographs of the item(s). Our customer service representatives will get in touch with you and find a solution for the problem.

How much are the shipping charges in the small foot Online Shop?

The shipping costs are 4.50$ per order.

I would like to return a product I received. What do I have to do?

For product returns, please request a return ship via email at contact@smallfoot-toys.com. Small foot will cover the postage costs.

My small foot order arrived incomplete or damaged. What can I do?

Our primary concern is that small foot products meet your expectations for lots of long playtime fun. If this is ever not the case, and you notice that your order is not complete or is damaged, you have the following options:

  • First, check which retailer you bought the product from and contact them regarding your concern. They will address your issue and its resolution.
  • If you've ordered your small foot toys directly at small-foot.de, please write an email to info@small-foot.de with the reason for the claim, your order number, and photographs of the item(s). Our customer service representatives will get in touch with you and find a solution for the problem.

How much are the shipping charges in the small foot Online Shop?

The shipping costs are 4.50€ per order.

Is there a minimum order value that must be reached?

No, you can order small foot toys at any total order value of your choice.

I would like to return a product I received. What do I have to do?

For product returns, please request a return ship via email at info@small-foot.de. Small foot will cover the postage costs.